Volkan Teckinkoc
General Manager - Marriott International GM of the Year Winner
With over 17 years of experience in the hospitality industry, Volkan Teckinkoc is a skilled General Manager recognized for his hands-on leadership and expertise in revitalizing hotel operations. He has successfully managed prestigious brands such as Hyatt Regency, Renaissance, Marriott, and Sheraton, consistently delivering strong financial results and exceeding guest expectations. Volkan is a Certified Hotel Administrator (CHA) with the AHLA and a Certified Hotel General Manager from the International Hospitality Institute. He holds a Bachelor of Science in Hospitality Management from Eastern Mediterranean University. Prior to joining HHG in 2022, he was named to Global Hospitality Magazine's "General Managers to Watch" list. Passionate about fostering connections with both his team and guests, Volkan believes that building strong relationships is key to achieving success. A seasoned traveler, he brings a global perspective and a people-first leadership approach to every property he oversees.
Amber Mitchell
HR/Accounting Manager
Amber Mitchell's rise through HHG exemplifies tenacity and ambition. After an early career in restaurants and call centers, Amber ventured into the hospitality industry with HHG's Courtyard Austin Pflugerville. She started in the laundry department, honing critical skills of attention to detail and time management.
Moving on to the demanding role of Night Auditor, Amber further diversified her skill set, mastering financial operations and taking home the Associate of the Year award. Her climb continued as Front Office Manager, demonstrating exceptional leadership managing front desk operations and guest services, winning her consecutive Leader of the Quarter awards.
The year 2024 marked a milestone as Amber received the HHG Select Service Hotels Rooms Division Leader of the Year award after helping guide the team to finish in the top 7% of all Courtyard Hotels in North America for “Intent to Recommend”. Her most significant achievement yet is her promotion to HR/Accounting Manager at HHG's AC Hotel Waco Downtown within just two years, making every role a steppingstone in her remarkable career journey.
Moving on to the demanding role of Night Auditor, Amber further diversified her skill set, mastering financial operations and taking home the Associate of the Year award. Her climb continued as Front Office Manager, demonstrating exceptional leadership managing front desk operations and guest services, winning her consecutive Leader of the Quarter awards.
The year 2024 marked a milestone as Amber received the HHG Select Service Hotels Rooms Division Leader of the Year award after helping guide the team to finish in the top 7% of all Courtyard Hotels in North America for “Intent to Recommend”. Her most significant achievement yet is her promotion to HR/Accounting Manager at HHG's AC Hotel Waco Downtown within just two years, making every role a steppingstone in her remarkable career journey.
John Barros
Operations Manager
John Barros began with HHG in 2014, at Biltmore Hotel & Suites, initially as a front desk agent, then a supervisor. Between 2017-2020, he juggled roles at Hyatt Place Downtown San Jose and Biltmore, demonstrating versatility as a host, bartender, and administrative assistant.
In 2019, John continued to hone his hospitality skills, juggling multiple rolls including Banquet Bartender at Biltmore, a full-time Bartender at Hyatt Place Downtown San Jose, while also serving as an Executive Assistant at the San Jose Convention Center.
Returning to HHG in 2021, John impressed as Delta Hotels Santa Clara's Bartender, driving guest satisfaction through personable service and by cultivating delicious craft cocktails . In 2024, his journey culminated in his promotion to Operations Manager, a position he shines in today.
In 2019, John continued to hone his hospitality skills, juggling multiple rolls including Banquet Bartender at Biltmore, a full-time Bartender at Hyatt Place Downtown San Jose, while also serving as an Executive Assistant at the San Jose Convention Center.
Returning to HHG in 2021, John impressed as Delta Hotels Santa Clara's Bartender, driving guest satisfaction through personable service and by cultivating delicious craft cocktails . In 2024, his journey culminated in his promotion to Operations Manager, a position he shines in today.